What does it take to properly communicate with your customer? In the learning environment we have produced for Kenteq we give a number of examples on how to interact with your customers while working inside of their home. First we show you the bad way to communicate and then we explain how it can be improved upon. The learning environment offers advice on how to be customer-friendly and communicate effectively; it does not offer you standard lines that you should say. The participant can decide for him or herself what path he or she will take in the learning environment and what issues are most important to him or her.